Blackthorn Implementation Consultant
BF BIC 1707
We are working with a London based University, who is looking to appoint an experienced Blackthorn Implementation Consultant to support the migration from its existing event-booking platform to Blackthorn within Salesforce.
This role will involve hands-on implementation and configuration, rather than development. Blackthorn will be deployed as an off-the-shelf solution, with the successful consultant responsible for configuring the platform, supporting data migration, resolving implementation issues and ensuring the system is fully operational within the 6 weeks.
Working closely with the internal team, you will also provide training, documentation and knowledge transfer to ensure they are confident managing the platform independently following launch.
Responsibilities
- Support the transition from the existing event-booking platform to Blackthorn Events
- Configure and build out Blackthorn’s standard functionality within Salesforce
- Set up events, booking journeys, surveys and platform branding
- Support the migration of existing event and booking data
- Troubleshoot configuration issues and provide practical implementation solutions
- Advise stakeholders on Blackthorn best practice and platform capabilities
- Support system testing, user acceptance testing and launch readiness
- Deliver training sessions covering both front-end and back-end administration
- Produce user documentation and screen-recorded training materials
- Provide hands-on support throughout the six-week implementation programme
Required Experience
- Demonstrable experience implementing and configuring Blackthorn
- Strong understanding of Blackthorn administration and back-end functionality
- Experience working with Blackthorn within a Salesforce environment
- Previous experience migrating from another event management or booking platform
- Experience supporting data migration, testing and system go-live activities
- Excellent troubleshooting and problem-solving skills
- Experience training and supporting non-technical users
- Ability to produce clear documentation and video-based user guidance
- Comfortable working autonomously within a fast-paced implementation project where requirements may evolve
This is an excellent opportunity to play a key role in delivering a business-critical project, within a prestigious London based University.
If you are interested, please apply with an updated CV and/or reach out to ben.forrester@instinct.co.uk
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