Technical Trainer

Company

Instinct is working with a global business consulting firm, helping organisations reduce operating costs, improve supplier contracts, analyse spending, and identify efficiency savings across areas such as procurement, logistics, telecoms, facilities management, IT, and other business expenses.

Role

They are looking for a Technical trainer to join the team and play a key role in delivering engaging, effective learning experiences across our global franchise network.

This is an exciting opportunity to work at the intersection of training, technology, and business transformation. You’ll help franchisees around the world develop the skills and knowledge they need to successfully use their systems, tools, and processes—particularly their bespoke business platform.

You’ll be delivering live virtual training, maintaining our LMS, building eLearning content, and playing a key role in the rollout of the tool that brings CRM, project management, and data analysis and reporting into a single system.

Key Responsibilities

Training Delivery

• Deliver training across virtual, in-person, and blended formats to franchisees on ERA systems and tools
• Adapt delivery style to suit varied audiences – from new franchisees to experienced business owners

Platform Training

• Take ownership of training delivery for their bespoke platform, combining CRM, project management, and data analysis and reporting
• Translate complex system functionality into clear, practical learning for non-technical users
• Work closely with IT and product teams to stay current on platform developments and reflect these in training materials

Platform & LMS Management

• Manage and maintain the LMS (iSpring), including course uploads, user management, and reporting
• Build and update eLearning content using Easygenerator
• Create step-by-step how-to guides using Scribe

Data & Reporting

• Track training completion, engagement, and outcomes across the franchisee network
• Produce clear, accurate reports for internal stakeholders using Excel and LMS data
• Identify gaps in training coverage and recommend solutions

Stakeholder Collaboration

• Liaise between technical teams (IT, product) and training audiences to ensure content is accurate and accessible

What We’re Looking For

Essential

• Experience delivering virtual training or digital learning in a business environment
• Strong analytical mindset – comfortable working with data, spreadsheets, and drawing insight from numbers
• Ability to translate technical information into clear, non-technical language
• Excellent communicator – able to explain things simply and clearly to audiences with varying levels of English fluency
• Organised and self-directed, able to manage multiple workstreams without close supervision
• Proficient in Excel (data analysis, not just formatting)

Desirable

• Experience with an LMS platform (iSpring experience a plus)
• Experience in data and statistical analysis
• Familiarity with eLearning authoring tools (Easygenerator or similar)
• Experience using Scribe or similar tools to create process guides and how-tos
• Experience in a franchise, consultancy, or multi-site business environment
• Background in supporting software rollouts or system implementation training
• A training qualification (such as AET/PTLLS or equivalent) or a relevant degree

If you are interested, please apply with an updated CV and/or reach out to dan.morley@instinct.co.uk.