Learning Operations Manager

We’re working with a well-established UK based professional organisation to support in their recruitment of a Learning Operations Manager. The organisation delivers a wide portfolio of professional learning programmes, including qualifications, short courses and bespoke corporate training, across both online and face-to-face formats.

This role is ideal for someone who is passionate about learner experience, operational excellence and quality assurance, and who enjoys improving how learning is delivered end to end.

The Opportunity

Reporting to the Director of Operations, the Learning Operations Manager will take ownership of the full learner journey, from initial marketing touchpoints and booking, through to delivery, assessment and post-course follow up. You’ll manage an Executive and work closely with internal marketing and technology teams, as well as external practitioners, to streamline processes, improve the use of systems and ensure a consistently high-quality learning experience.

Key Responsibilities

Learner Experience & Delivery

• Own and continuously improve the end-to-end learner journey across all professional learning programmes
• Ensure high-quality, consistent delivery across online, virtual classroom and face-to-face formats
• Oversee learner communications, joining instructions and post-course follow-up
• Manage and optimise virtual learning platforms and physical training environments

Quality Assurance & Governance

• Maintain and improve quality assurance processes, ensuring standards are met across all learning delivery
• Coordinate assessments, including exams, group projects, marking and moderation
• Support governance activity, including organising meetings, documenting actions and following up on outcomes

Operations & Process Improvement

• Act as a learning operations champion, driving better ways of working across the organisation
• Leverage technology to streamline operational processes and reduce administrative friction
• Translate operational needs into clear requirements for internal teams and external partners
• Support learning budget management, including cost tracking and purchase order processes
• Produce regular reports to monitor performance and identify opportunities for improvement

Stakeholder & Team Management

• Line-manage and support the development of an Executive
• Work closely with marketing teams to support the promotion of learning products
• Collaborate with technology teams to improve systems, platforms and workflows
• Manage relationships with external tutors and practitioners, including onboarding and performance feedback

Skills & Experience

The required skills and experience is:

• Proven experience managing and improving end-to-end learner experience or learner journeys
• Strong attention to detail, with a focus on quality, consistency and continuous improvement
• Experience working in environments where quality standards or regulated frameworks are important
• Confidence using technology to improve communications and operational processes (CRM or comms platforms such as HubSpot beneficial but not essential)
• Experience working with an LMS and virtual classroom platforms (Absorb experience advantageous)
• Strong stakeholder management skills and the ability to influence ways of working
• Line management experience, with a supportive and developmental approach
• Ability to identify inefficiencies and implement practical, sustainable improvements
• Background in higher education, professional bodies or regulated professional learning environments would be advantageous

Interview process:

• Final CV submission date: Wednesday 14th January
• Stage 1: MS Teams interview
• Stage 2: Face-to-face interview on site in London

Start date: ASAP