Account Manager

Company

We are working with an L&D Outsourcing business that are looking for an Account Manager to manage Blue chip clients. They offer L&D outsourcing solutions, Industry Leading AI and Learning Products and skills programs globally to leading internation companies.

Role

As an Account Manager you will support senior account leadership in the growth of learning service sales to clients. You will be working under the guidance of senior staff members, and you will be responsible for the day-to-day management of client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results. The role will require individuals to be highly organised, client focused with strong communication skills and the desire to grow in the professional learning services industry.

Key Responsibilities

• Support senior staff members in managing key client accounts across regions.
• Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities. and manage a funnel of opportunities as end-to-end projects from early scoping to complete closure.
• Develop and execute an outreach plan involving multiple buyers across divisions or regions, whilst building a contact heat map of buyers with needs and budget in mind
• Collaborate with the marketing team to execute account based marketing campaigns, both digital and in-person events, and create sales materials and client presentations to upsell or renew opportunities.
• Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
• Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
• Collaborate with service line leaders on how to align internal solutions to unmet client needs .
• Contribute to preparation of business reviews, presentations, and reports.
• Track account metrics including SLA performance, client satisfaction, and operational KPIs.
• Ensure internal systems and documentation are up to date and accurate.
• Stay current on learning industry trends and client-specific developments.

Skills and Competencies

• Relationship development with client stakeholders and key figures
• Presentation and pitching skills to create a strong impression
• Clear and professional communication in both verbal and written formats.
• Strong organizational and time-management abilities and clear and professional communication in both verbal and written formats.
• Analytical mindset with comfort working with data and reporting tools.
• Commercial decision making on which opportunities will provide mutually beneficial outcomes.
• Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
• Team-oriented with a service delivery mindset.
• Ability to work under direction but also take initiative on smaller tasks and projects, with a high level of professionalism
• Adaptable and comfortable working in a fast-paced, global environment.

Knowledge

• Basic understanding of L&D concepts and corporate training models.
• Familiarity with managed learning services and learning platforms such as LMS or LXP is an advantage.
• Understanding of account management processes in a services environment.
• Awareness of client service and stakeholder communication best practices.
• Some exposure to project management or customer success tools is preferred.

Experience

• 4–8 years in account coordination, client services, project management, or operations roles.
• Experience working in or with professional services, learning, or talent development sectors.
• Demonstrated ability to support client relationships and manage operational details.
• Exposure to multi-stakeholder environments and experience handling multiple priorities.
• Experience supporting reporting, governance, or performance tracking processes.

If the above L&D job is of interest and you want to know more, get in touch or apply using the form below. You can contact me on 0161 714 0600 or drop me an email on dan.morley@instinct.co.uk. I can also be found on LinkedIn if you’d like to connect for future opportunities.