Platform Implementation Specialist

Instinct is proud to be partnering with a fast-growing innovator in the education technology space, helping institutions deliver world-class learning experiences through cutting-edge digital platforms. Our client is a forward-thinking, ambitious organisation that continually seeks new ways to evolve and enhance online learning. Following the exciting launch of a new integration between their learning platform and Canvas LMS, they’re expanding their team and seeking a Platform Implementation Specialist to help customers get the most out of this new solution.

This is a newly created position for someone who thrives at the intersection of technology, learning design, and client engagement. You’ll act as a key product expert – supporting clients, advising internal teams, and helping institutions deliver outstanding online and blended learning experiences through Canvas.

Key Responsibilities:

• Develop and maintain expert knowledge of both the company’s platform and Canvas LMS.
• Support existing clients using the new Canvas-integrated product, ensuring high adoption and satisfaction.
• Implement solutions for new customers, coordinating technical and pedagogical aspects of onboarding.
• Deliver engaging product demonstrations and presentations to prospective clients, often alongside the sales team.
• Act as a trusted advisor to clients on best practice in digital course delivery and platform use.
• Collaborate with marketing, sales, and tech/product teams to provide domain expertise and help shape go-to-market strategy and product roadmap.

You’ll work closely with:

• Clients: including higher education institutions and professional learning providers.
• Sales Team: co-presenting demos and offering product expertise during the sales cycle.
• Marketing Team: contributing insight to support messaging, campaigns, and case studies.
• Product & Technology Teams: sharing customer insights to guide product development and enhancements.

We’re looking for someone with a blend of technical confidence, communication skills, and EdTech know-how. You should have:

• Deep expertise in Canvas LMS.
• A background in online learning design, development, or delivery, ideally within higher education or corporate learning.
• Excellent presentation and communication skills – confident representing the product to clients and external audiences.
• A proactive, adaptable attitude with a focus on getting things done in a dynamic, evolving environment.
• Comfort working in a fast-paced, start-up-style setting where responsibilities are broad and collaboration is key.

What’s on Offer

• The opportunity to join a mission-driven EdTech company working with top-tier global education institutions.
• A strategic role influencing both product evolution and client success.
• A collaborative, forward-thinking team culture with autonomy and growth potential.
• Competitive salary.