Head of Learning Platforms & Digital Product

The Role

This is an exciting opportunity to join a leading professional membership organisation, taking ownership of its Learning Experience Platform (LXP) and driving the next stage of its development and transformation.

As Head of Learning Platforms & Digital Product, you will lead the strategy, optimisation and ongoing development of the organisation’s LXP, focusing on improving platform functionality, user experience, adoption and commercial performance. You will be responsible for shaping the platform roadmap, resolving technical challenges and ensuring the system delivers value to members, learners and external partners.

You will lead a small team and work closely with internal stakeholders and technology suppliers to improve integrations, streamline user journeys and introduce new platform features. A key part of the role will be using data and analytics to identify opportunities for improvement and drive long-term platform engagement.

The Company

You will be working with a leading UK chartered professional membership organisation specialising in leadership and professional development.

The organisation supports a large community of members and learners through professional qualifications, digital learning and development programmes, with continued investment in its learning technology and digital platforms.

Essential Skills & Experience

• Strong experience leading the implementation, rollout or transformation of an LMS, LXP or digital learning platform
• Experience developing and delivering learning platform strategies and product roadmaps
• Strong technical understanding of learning platforms, including integrations, wider platform connectivity
• Experience managing and optimising platform functionality, performance and user experience
• Experience driving platform adoption, engagement and retention across large user populations
• Strong commercial awareness, with experience measuring platform performance and return on investment
• Experience leading teams and balancing strategic planning with hands-on delivery

Desirable Experience

• Experience delivering learning platforms to external B2B or B2C audiences
• Experience using Thrive LXP
• Experience developing online communities, mentoring functionality or personalised learning journeys
• Experience improving digital onboarding and membership conversion
• Experience developing or modernising digital learning products and content

This is a great opportunity for an experienced learning technology leader to take ownership of a major platform transformation, shape the future of a large-scale LXP and play a key role in improving the digital experience for a substantial professional membership community.

If you are interested, please apply with an updated CV and/or reach out to ben.forrester@instinct.co.uk.