Learning Management System (LMS) Administrator

Company

Instinct are currently working with a highly reputable organisation within the sporting industry and are currently undergoing a new LMS transformation and moving to a new platform.

Responsibilities

The role will include:

• Acting as the administrator of the Learning Management System.
• Provide second-line support on LMS issues, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
• Provide second-line support on the Apply platform, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
• Liaise with the Education support team and support users with queries.
• Work with the Education support team to spot, track and monitor trends with support tickets across our tiered escalation framework and to source solutions.
• Generate regular and ad-hoc reports to support decision-making and monitor key metrics.
• Identify and resolve system issues, escalating technical support inquiries as needed with internal stakeholders and external vendors.
• Identifies and communicates opportunities for system process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Support the Education System Roadmap ensuring that system changes, capacity and developments are managed in line with personnel and technical resource.
• Assist in establishing system governance policies, procedures, and standards.
• Stay current with industry trends, best practices, and emerging technologies in learning systems and technology.
• Execute tasks as required in order to meet changing priorities.

 Person specification:

• Degree in relevant subject area or equivalent experience.
• Proven experience in LMS administration within L&D.
• Strong attention to detail and commitment to data accuracy and integrity.
• Strong analytical skills with the ability to interpret and communicate complex data and insight.
• Ability to train and support users at all levels of the organisation.
• Excellent written and communication skills.
• Ability to manage concurrent projects, including those outsourced to external supplier and agencies.
• Experience of working in a fast-paced customer focused environment and delivering excellent customer service.
• Ability to demonstrate working with and supporting internal and external remote stakeholders.

Additional Desirable skills

• Experience of e-learning development or UI design.
• Understanding of adult learning theories.
• Understanding of social learning theories.

• Familiarity with recognized E-learning technical standards.
• Experience of providing IT support.

Rewards

• Company event perks
• Free lunches!
• Private medical cover
• Pension scheme
• 25 days annual leave plus additional volunteering days
• Hybrid working offering flexibility and work-life balance