Learning Management System (LMS) Administrator

Instinct are currently working with a highly reputable organisation within the sporting industry and are currently undergoing a new LMS transformation and moving to a new platform.

Responsibilities

The role will include

• Acting as the administrator of the Learning Management System.
• Provide second-line support on LMS issues, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
• Provide second-line support on the Apply platform, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
• Liaise with the Education support team and support users with queries.
• Work with the Education support team to spot, track and monitor trends with support tickets across our tiered escalation framework and to source solutions.
• Generate regular and ad-hoc reports to support decision-making and monitor key metrics.
• Identify and resolve system issues, escalating technical support inquiries as needed with internal stakeholders and external vendors.
• Identifies and communicates opportunities for system process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Support the Education System Roadmap ensuring that system changes, capacity and developments are managed in line with personnel and technical resource.
• Assist in establishing system governance policies, procedures, and standards.
• Stay current with industry trends, best practices, and emerging technologies in learning systems and technology.
• Execute tasks as required in order to meet changing priorities.

 Person specification

• Degree in relevant subject area or equivalent experience.
• Proven experience in LMS administration within L&D.
• Strong attention to detail and commitment to data accuracy and integrity.
• Strong analytical skills with the ability to interpret and communicate complex data and insight.
• Ability to train and support users at all levels of the organisation.
• Excellent written and communication skills.
• Ability to manage concurrent projects, including those outsourced to external supplier and agencies.
• Experience of working in a fast-paced customer focused environment and delivering excellent customer service.
• Ability to demonstrate working with and supporting internal and external remote stakeholders.

Additional Desirable skills

• Experience of e-learning development or UI design.
• Understanding of adult learning theories.
• Understanding of social learning theories.
• Familiarity with recognized E-learning technical standards.
• Experience of providing IT support.

Rewards

• Company event perks
• Free lunches!
• Private medical cover
• Pension scheme
• 25 days annual leave plus additional volunteering days
• Hybrid working offering flexibility and work-life balance

If the above E-learning job is of interest and you want to know more, get in touch or apply using the form below. You can contact me on 0161 714 0600 or drop me an email on melissa.wright@instinct.co.uk

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