3rd line Support Engineer // Manchester // £28k – £35k

Instinct’s client is a rapidly growing financial organisation based in Manchester. Our client currently has an opening for a 3^rd Line Support Engineer with Avaya communication manager 4 and Windows Server knowledge to develop and design new solutions whilst maintaining the IT infrastructure.

The successful 3^rd line Support Engineer will install and configure upgrades to systems in line with defined procedures and standards with the minimum impact to the business. The 3^rd line engineer will also be tasked with investigating new upgrades to existing technology that would be beneficial to the business. As the 3^rd line support engineer you will provide support to the 1^st & 2^nd line team, including training, coaching or mentoring were necessary.

Essential Criteria:

// Avaya Communication Manager 4

// Microsoft Windows Server 2003/2008

// Microsoft Exchange 2010

// Active Directory

Desirable Qualifications:

// ITIL Foundation

// VCP – VMWARE

// CCNA – Cisco

// NCDA – NetApp

Our client wants a 3^rd Line Engineer who is self-motivated, committed individual who can work well to deadlines. Good communication skills are a must, as well as an engineer with bags of personality to work within this large and dynamic IT team.

To be considered for the position forward your CV to david.morgan@instinct.co.uk